Wednesday, 31 October 2012

Blended Online Professional Customer Call Center Software Solution Features

Blended Online Professional Customer Call Center Software Solution Features

Here is the list of features provided by blended online professional customer call center software solution.

1. CALL RECORDING

Assess the quality of agent performance and the customer experience, and use recordings as supporting documentation for transactions.

2. CALL QUALITY MONITORING

Ensure a positive customer experience by silently monitoring agent conversations with contacts, whisper coaching and barging in when needed.

3. HISTORICAL CALL DETAIL REPORTING

Gain insight into call center performance, using over 100 customizable reports on ACD Queues, Agents, Calls, Campaigns, and more.

4. REAL-TIME CALL CENTER REPORTING

Use personalized dashboards, views and alerts to monitor real-time call center statistics on ACD Queues, Agents, and Campaigns.

5. CONTACT HISTORY DATABASE

Maintain contact information and call activity so that it's available for IVR applications and at agents' fingertips while handling calls.

6. CLOUD CALL CENTER APIS

Build advanced software integrations on-demand call center software and other enterprise software applications.

7. AT-HOME AGENTS

Support virtual call center operations with a distributed workforce, flexible resource allocation, and new hiring models.

8. VOIP

Leverage the low cost and high scalability of the internet for your phone calls, with crystal-clear voice quality.

9. WEB CALLBACK

Integrate websites so that visitors can request immediate or scheduled callbacks from your call center.

1 comment:

  1. I am looking for a reliable connection for International calling which offers crystal-clear Call quality without any dropped calls or poor connections. Can anyone suggest me something?

    ReplyDelete