Sunday, 28 October 2012

Features and Benefits of Spiceworks Help Desk Software

Features and Benefits of Spiceworks Help Desk Software

Here is the list of benefits and features of Spiceworks Help Desk Software:

Features:

1. Create an IT Help Desk Portal
2. Receive & Respond to Tickets Via HTML Emails
3. Run a Fully Functioning Helpdesk – from your Pocket
4. Assign Tickets to Staff
5. Merge Help Tickets with Multiple IT Assets
6. Automatically Create Tickets from Alerts
7. Automate Ticket Organization and Actions
8. Import Tickets from Another Helpdesk

System Requirements

1. Windows XP Pro SP2+, Windows Vista, Windows 7, Windows 2003 Server SP1+, and Windows 2008 Server
2. 1.5 GHz Pentium 4 class processor
3. 1.0 GB RAM
4. Browser Requirements

Browsers Supported

1. Firefox 3.5+
2. Internet Explorer 7.0+
3. Not supported but users report good experiences with:
4. Safari
5. Chrome

Spiceworks IT Desktop is designed for...

1. IT Pros who have admin rights on their network.
2. Organizations with less than 1,000 devices on their network. It will work with more but it won't be as fast.
3. Running on a PC. It discovers Windows, OS X, Linux and Unix but you need to run it from a Windows computer on your network.

Who Uses Spiceworks

Spiceworks Free Help Desk Software and Helpdesk Support Tool is used by professionals in such industries as:

Aerospace
Construction
Consulting
Data Processing
Education
Energy
Engineering
Entertainment
Finance
Government
Healthcare
Travel
Human Resources
Insurance
IT Service Provider
Legal
Manufacturing
Marketing
Non-profit
Retail
Software
Transportation

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