Wednesday, 31 October 2012

Outbound Online Professional Customer Call Center Software Solution Features

Outbound Online Professional Customer Call Center Software Solution Features

Here is the list of features provided by outbound online professional customer call center software solution.

1. PREDICTIVE DIALER

Boost productivity by automatically calling multiple contacts based on estimated agent availability, filtering out no-party-contacts.

2. POWER DIALER

Increase productivity by simultaneously calling multiple contacts when an agent becomes available, filtering out no-party-contacts.

3. PROGRESSIVE DIALER

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

4. PREVIEW DIALER

Automatically call individual contacts when an agent becomes available, filtering out no-party-contacts.

5. AGENT CALL SCRIPTING

Enable agents to deliver a consistent message to contacts, with a web-based call center agent script tailored to the purpose of each call.

6. OUTBOUND CALL CAMPAIGN AND LIST MANAGEMENT

Operate multiple outbound and auto dialer campaigns using one or more lists, with robust contact filtering and dialing parameters.

7. DO NOT CALL (DNC) COMPLIANCE

Comply with applicable calling regulations by handling do-not-call (DNC) requests across your outbound and inbound operations.

8. CALLING LIST DATA IMPORT

Easily import outbound calling lists and contacts with a user-friendly wizard or automatically via FTP.

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